The Role of Technology in Student Support Wellbeing Services

Mental health and wellbeing are critical components of a great student experience, with any disorders affecting social and academic life

FREMONT, CA: Institutions have significant challenges regarding student wellbeing. Universities strive to achieve high levels of student satisfaction, while low levels of student welfare result in greater student attrition rates. Institutions owe a duty of care to their students, so student wellbeing is critical.

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Universities faced the problem of relocating support services due to the Covid-19 epidemic. On-campus drop-in centers and one-on-one services will have been reduced naturally. This may have impacted typical incident response and support processes. These new methods and ways of working, on the other hand, can be viewed as an opportunity to enhance the long-term effectiveness of support services.

One of the primary functions of support services is to receive and evaluate student inquiries regarding their wellness or mental health. A coordinated approach between educators and support workers is critical to resolving student difficulties effectively. Student assistance software is one of the most effective instruments for coordinating a response. A student inquiry management system enables the efficient and successful handling of support inquiries and services in a centralized location.

Technology can assist in identifying vulnerable students, enhancing existing support mechanisms, and coordinating efforts to increase student welfare. The support software will be integrated into the institution's existing student management systems, seamlessly integrating into the institution's larger network. Having a centralized software solution frequently simplifies complex processes and procedures.

Technology has the potential to improve some critical elements of a wellness support service significantly:

Enhancements to communication tools: Effective communication methods are critical to ensuring students receive a prompt and efficient response. A real-time chat tool enables students to quickly connect with support services, which is critical given the remote nature of learning during the Covid-19 pandemic.

The system should securely log every communication with a student in one location, ensuring that the student's unique needs are recognized. Automated alerts can be configured to deliver secure messages about changes to the student, student services, staff members, or guardians.

Centralized control of welfare: Additionally, an inquiry management system will ease the process of managing inquiries, cases, and appointment bookings. All pertinent documents and notes may be uploaded and accessed by support workers and wellness programs by centralizing case management. Increased efficiency means that students receive assistance more rapidly.

Customized incident forms facilitate the completion of event reports by aggregating supporting information and comments. Reports and service inquiries are tracked and logged, which significantly improves safeguarding.